Shipping & Returns

Orders 

Please ensure all information is correct at checkout, as changes may not be possible after confirmation.

Shipping and Delivery

Sissie ships in the U.S. using trusted carriers. A tracking number will be emailed once your order ships.

Please note that we are not responsible for delays due to unforeseen circumstances beyond our control.

No Returns

Due to the limited and made-to-order nature of Sissie pieces, returns are not accepted. Refunds are available in cases of damage or loss as outlined below.

We encourage customers to reach out to us before purchasing if they have any questions about our products.

Exchanges for Damaged or Lost Items

While we do not accept returns, we do offer exchanges in the following cases:

• Damaged upon arrival: If your item arrives damaged, please contact us within 5 days of delivery with clear photos of the item and packaging.
  

• Lost shipment: If your order is confirmed lost in transit by the shipping provider, we will offer a replacement at no additional cost.

We reserve the right to assess the claim and may request the return of the damaged item before sending a replacement.

Customer Support

For any issues or inquiries, you can contact us at hello@sissieshop.com. We will do our best to respond within 48 hours of the nearest business day. 

Pricing and Payment

Prices are listed in USD. Applicable taxes and shipping fees are calculated at checkout. Payment must be made in full at the time of purchase. We accept major credit/debit cards.